Refund policy

Return & Refund Policy

At Kiehl Derma, we want every order to be handled carefully and fairly. If your purchase has an issue or you need to request a return, please review the policy below and contact us for support.

Return & Refund Summary
Returns are accepted within 30 days of delivery.
Customers are responsible for return shipping costs.
A 5% refund/restocking fee may apply.
Final sale items are not eligible for return or refund.
Return Eligibility

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and returned with the original packaging. We may ask for your order number or proof of purchase before processing the request.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for opened or used skincare, beauty, or personal care products.

Gift cards, final sale items, clearance products, and customized or personalized items are also not eligible for return.

How to Start a Return

Please contact us at support@feedcs.online with your order number and reason for return.

If your item arrived damaged, defective, or incorrect, please include clear photos of the product and packaging so we can review the issue quickly.

Refunds

Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be issued to the original payment method, minus any applicable 5% refund/restocking fee.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Orders

Please inspect your package after delivery. If you receive a damaged, defective, or wrong item, contact us within 7 days of delivery so we can assist with an eligible refund, replacement, or exchange.

Trade name: Kiehl Derma
Address: 379 Martin Rd, Union, NJ 07083
Phone: +1 908-721-2806
Email: support@feedcs.online